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Thursday, November 19, 2009

Contact Center Incentive Survey: The Results

Title: Contact Center Incentive Survey: The Results
Presenter:Rober Cowen - Snowfly Board Member
Originally Recorded: Tuesday, November 17, 2009

Working in conjunction with Kay Jackson of Response Learning and The Contact Center Performance Forum, Snowfly recently created and made available a survey to the contact center industry. The purpose of this survey was to to gain insight into how contact centers are approaching the topic of incentives. An overview of the survey results are presented in this archived webinar event.